This web site is owned and operated by Prestige Autotrim Products Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us; please email us using the link on the store page or use the details below.
Our Contact details:
Prestige Autotrim Products Ltd, Oak Tree Place, Expressway Business Park, Birkenhead, CH42 1NS, England
Phone: 1800 659 2649
Canadian customers: 0044 151 643 9555
Company reg number: 02148053Making A Purchase
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection; click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa and MasterCard. We do not charge for any item until we are ready to manufacture the item. Backordered items are not charged until they are shipped. If you do not wish to pay online; you may submit your card information by phone. Our number is Toll Free 1800 659 2649
Canadian customers call 0044 151 643 9555.
If you have made a mistake in your order and cannot correct it in the shopping cart; please contact us as soon as possible and we will correct the mistake.
When confirmation of your order is received; this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order (and hence a contract between us) when we send you an order acknowledgement. We have included this term to protect us in the case that a mistake has been made in pricing; we have inadvertently under-priced goods or we are no longer able to supply a particular product for some reason. In the case of a change of price; we will always contact you first to ensure that the price is acceptable.Shipping And Handling
The shipping cost is based on the larger figure of dimensional weight or the actual weight of the consignment.Delivery Schedule
Stock items are usually despatched within 1 working day. Made to order items are usually despatched in 5-7 working days (depending on the time of year). Interior trim kits can take up to 4 weeks to manufacture and despatch; depending on the time of year. In all cases; the customer will receive an order acknowledgement with the expected lead time for that particular item(s).
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.Tax Charges
Our products are manufactured in the UK and as such, no import duty is due for sales within the EU. For exports outside of the EU: import duty and local sales tax may be charged.Credit Card Security
When an order is placed on our website: credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any web site.
We want you to be happy with your purchase and have full confidence that we are here to look after you should anything go wrong. We understand that you are trusting us with your purchase and we thank you for that. For our part, we intend to ensure you are completely satisfied with the products and services we supply. International customers will receive the same warranties and service and please be assured, we make every effort to ensure that your purchasing experience with us will be easy and trouble free. The world is a very small place today and deliveries to most international destinations are as quick and easy as local ones.
All of our products are continually tried and tested. We employ the latest technology in our production and it would be very rare if our products were too big or too small for the intended application. This is particularly relevant with car hoods. Under normal circumstances; every hood will fit precisely but not everyone can fit a hood precisely. Claims for poor fit are 99.9% installation issues. If you have a problem don't automatically assume the hood is at fault. We sell and fit 1000's and we see and know most of the installation problems. If you have a installation problem, we are only to happy to help. You can call us for advice or digital photographs can be e-mailed to us.
12 Month Warranty
Mistakes sometimes happen and warranty claims are rare but nevertheless can happen. We will gladly correct our mistakes and deal with your warranty claims but please understand that we are responsible for our product only and not the installation or removal.
All our products are warranted to be free from defects in material and workmanship. Damage resulting from incorrect installation, car manufacturers design problems, pinching or wear and tear during lowering and raising of the hood frame, normal wear and tear, incorrect cleaning materials, improper cleaning methods or atmospheric conditions are the responsibility of the buyer.
No warranty is offered or implied on plastic windows after installation. Plastic windows need special care and attention. They can last 10 years or 10 minutes. For instance: They can crack in cold conditions and they are easily damaged if the hood is incorrectly lowered. On some cars the car hood folds into such a small space that creasing is inevitable.
We recognise that occasionally extraordinary situations arise. This warranty / returns policy is extended to cover the majority of transactions. Special situations will be handled on an individual basis.
Warranty for our products is one year from date of purchase.
Warranty claims and refunds are prorated from the purchase date; based on the estimated normal product service life.
Our liability for breach of the above warranty is limited to refunding the purchase price of the goods or at our discretion to replacement upon its return. Under no circumstances shall we be responsible for any other form of consequential damage including installation costs, removal costs, damage to associated products, vehicle hire costs or loss of profit arising out of the use or inability to use the products supplied.
No claim for any breach of warranty herein shall be valid unless delivered in writing to the company within the warranty period.
Buyer submits to the exclusive jurisdiction of English Law and English courts.
Returns Policy - 14 Day Money Back Guarantee
We offer a 14 day money back guarantee should you not be entirely happy with your purchase. (Excludes shipping costs). This only applies to items made in the original quality material and colour. I.E. items made in non standard colours and materials for your vehicle are considered "Made To Order" and can only be returned if defective.
No item may be returned without prior authorisation. Please notify us of your intent to return an item by email or phone stating reasons for return. We can then take steps to fast track the item once received.
All items should be examined immediately upon receipt for defects. Only items that are unused, unmarked and in re-sellable condition can be returned. Return postage is your responsibility unless the item is being returned due to defect.
Return items must be repacked in its original container and plastic windows free of scratches. Hoods that are poorly packed and badly creased will not be accepted back. Plastic windows should be packed without creases and protected with tissue paper.
Prestige Autotrim Products Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment e.g. for goods delivery purposes. In this case, the third party will not disclose any of the details to any other third party.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
We do not store customer credit card details.