Terms & Privacy Policy

About Us

This web site is owned and operated by Prestige Autotrim Products Ltd. If you have any suggestions or comments or if you need to contact us; please email us using the link on the store page or use the details below.

Our Contact details:
Prestige Autotrim Products Ltd, Oak Tree Place, Expressway Business Park, Birkenhead, CH42 1NS, England

Phone: +44 (0)151 643 9555

Email: sales@prestigeautotrim.com

Company reg number: 02148053

VAT Number: GB477115635


Making A Purchase

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection; click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

If you have made a mistake in your order and cannot correct it in the shopping cart; please contact us as soon as possible and we will correct the mistake.

When confirmation of your order is received; this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order (and hence a contract between us) when we send you an order acknowledgement. We have included this term to protect us in the case that a mistake has been made in pricing; such as inadvertently under-pricing goods or we are no longer able to supply a particular product for some reason. In the case of a change of price; we will always contact you first to ensure that the price is acceptable.


Shipping And Handling

The shipping cost is based on the larger figure of dimensional weight or the actual weight of the consignment.


Delivery Schedule

Stock items are usually despatched within 1 working day. Made to order items are usually despatched in around 7 working days (depending on the time of year). Interior trim kits can take up to 4 weeks to manufacture and despatch; depending on the time of year. In all cases; the customer will receive an order acknowledgement with the expected lead time for that particular item(s).

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.


Tax Charges

Exports to the EU: No tariffs will be due on the import (our products are manufactured and shipped from the UK). However VAT will be due on the import and will be at your local rate (we supply the goods VAT-free). Collection of VAT will be handled by the courier.

For exports outside of the EU: Import tariffs and local sales tax may be charged at the border of import (we supply the goods free of sales tax). The courier will handle the collection of applicable charges for you. Each country applies different import rules and it's best to check your local customs-authority website for more information.


Credit Card Security

When an order is placed on our website: credit card numbers are encrypted. They are not held in clear text on any web site.

We want you to be happy with your purchase and to have full confidence that we are here to look after you should anything go wrong. We understand that you are trusting us with your purchase and we thank you for that. For our part, we intend to ensure you are completely satisfied with the products and services we supply. International customers will receive the same warranties and service and please be assured; we make every effort to ensure that your purchasing experience with us will be easy and trouble-free. The world is a very small place today and deliveries to most international destinations are as quick and easy as local ones.

All of our products are continually tried and tested. We employ the latest technology in our production and it would be very rare if our products were too big or too small for the intended application. This is particularly relevant with soft tops. Under normal circumstances; every hood will fit precisely but not everyone can fit a hood precisely. Claims for poor fit are almost always installation issues. If you have a problem; we ask that you don't automatically assume the hood is at fault. We sell and fit 1000's and we see and know most of the installation problems. If you have a installation problem; we are only to happy to help. Digital photographs can be e-mailed to us to help us assist you.

Mistakes sometimes happen and warranty claims are rare but nevertheless can happen. We will gladly correct our mistakes and deal with your warranty claims but please understand that we are responsible for our product only and not the installation or removal.

All of our products are warranted to be free from defects in material and workmanship. Damage resulting from incorrect installation, car manufacturers design problems, pinching or wear and tear during lowering and raising of the hood frame, normal wear and tear, incorrect cleaning materials, improper cleaning methods or atmospheric conditions are the responsibility of the buyer.

No warranty is offered or implied on plastic windows after installation. Plastic windows need special care and attention. They can last 10 years or 10 minutes. For instance: They can crack in cold conditions and they are easily damaged if the hood is incorrectly lowered. On some cars the soft top folds into such a small space that creasing is inevitable.

We recognise that occasionally extraordinary situations arise. This warranty / returns policy is extended to cover the majority of transactions. Special situations will be handled on an individual basis.

Warranty for our products is one year from date of purchase.

Warranty claims and refunds are prorated from the purchase date; based on the estimated normal product service life.

Our liability for breach of the above warranty is limited to refunding the purchase price of the goods or at our discretion to replacement upon its return. Under no circumstances shall we be responsible for any other form of consequential damage including installation costs, removal costs, damage to associated products, vehicle hire costs or loss of profit arising out of the use or inability to use the products supplied.

No claim for any breach of warranty herein shall be valid unless delivered in writing to the company within the warranty period.

Buyer submits to the exclusive jurisdiction of English Law and English courts.

We offer a 14 day money back guarantee should you not be entirely happy with your purchase. (Excludes shipping costs). This only applies to items made in the original quality materials and colours. I.E. items made in non-standard colours and materials for your vehicle are considered "Made To Order" and can only be returned if defective.

No item may be returned without prior authorisation. Please notify us of your intent to return an item and also state the reasons for return. We can then take steps to fast-track the item once received.

All items should be examined immediately upon receipt for defects. Only items that are unused, unmarked and in re-sellable condition can be returned. Return postage is your responsibility unless the item is being returned due to defect.

Return items must be re-packed in its original container and plastic windows free of scratches. Hoods that are poorly packed and badly creased will not be accepted back. Plastic windows should be packed without creases and protected with tissue paper.

Who We Are

This website is operated by Prestige Autotrim Products Ltd (company number 02148053), Oak Tree Place, Expressway Business Park, Birkenhead, CH42 1NS, England. We are the data controller for the personal information described in this policy, and we handle it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any question about your personal information, or wish to exercise any of the rights set out below, please email sales_au@prestigeautotrim.com or write to us at the address above.


What Information Do We Collect and Why?

Website Orders

When you place an order on this website, your name, email address, phone number and delivery address, together with the products ordered and the order value, are collected on our secure checkout page. We use this information to process, manufacture, despatch and deliver your order, to send you your order confirmation and tracking link, and to contact you about your order if we need to. We collect this information because it is needed to fulfil our contract with you.

Payment is taken by Stripe, a PCI DSS Level 1 certified payment provider. Your card details are entered directly on Stripe's secure payment page and are never seen or stored by Prestige Autotrim. Stripe also collects information such as your billing details, IP address and device details in order to process your payment and prevent fraud. Stripe's use of that information is described in its own privacy policy at stripe.com/privacy.

Your order details are recorded on our secure checkout server, and a copy of the order is emailed to our sales team so that it can be entered into our internal order system. Your order tracking link uses a long, randomly generated code and shows only the progress of your order; it never shows your name, address or contact details.

Your basket is saved in your own web browser's storage, on your device, so that the items you have added are still there when you return to it. The contents of your basket are not sent to us until you proceed to checkout, and you can clear them at any time by emptying your basket or clearing your browser data.

Customers will only be contacted by the telephone number or email address provided by them and only for reasons pertaining to their order.

Delivery and Import

Orders are delivered to Australia by an international courier. We share your name, delivery address, phone number, email address and the contents and value of your order with the courier so that it can deliver your order, send you delivery updates and clear your order through customs. The courier provides these details to the Australian customs authorities, as is required for all imported goods, and collects any import GST that is due. The courier uses this information only for these purposes.

Cookies and Website Analytics

When you first visit this website, a cookie banner asks for your consent before any non-essential cookies are used. If you accept analytics cookies, we use Google Analytics to collect information about how visitors use the website, such as which pages are viewed, with IP addresses anonymised. We use this only to review how the website performs and to improve it. If you choose "Reject non-essential", Google Analytics is not loaded. You can change your choice at any time using the cookie icon at the bottom of each page. A necessary cookie is used to remember your cookie choice.

The "Share this page" buttons are plain links. Nothing is sent to Facebook, X or WhatsApp unless you click one of them, and that service's own privacy policy then applies.

Telephone Orders

When a customer places an order with us by telephone; the customer's name, shipping address, billing address, phone number, company name (if applicable), credit card details, how they heard about us and the product details pertaining to the order are collected. This data is collected to allow us to internally process, fulfil and despatch the order. Necessary customer details are shared with our delivery service solely for the purposes of delivering the customer's order and to send tracking details to the customer by email.

Credit card details are used to manually charge a customer for their order. We use PCI compliant third party payment providers for manual charging.

Customers will only be contacted by the telephone number or email address provided by them and only for reasons pertaining to their order.

Email Orders

When a customer places an order by email; the customer's name, shipping address, billing address, phone number, company name (if applicable) and the product details pertaining to the order are collected. This data is collected to allow us to internally process, fulfil and despatch the order. Necessary customer details are shared with our delivery service solely for the purposes of delivering the customer's order and to send tracking details to the customer by email.

Credit card details will never be requested by email and we recommend that customers never send us credit card details by email. Credit card details will only be taken over the phone for the manual charging of the order and we use PCI compliant third party payment providers for manual charging.

Customers will only be contacted by the telephone number or email address provided by them and only for reasons pertaining to their order.

eBay Orders

The link to our privacy policy pertaining to orders placed through our eBay shop can be found in our eBay listings.


Who We Share Your Information With

We only share your information with the service providers that help us to take payment, deliver your order and run this website, and only as far as each of them needs it: Stripe (payment processing), our courier (delivery and customs clearance), Microsoft (our email system and the secure cloud server that runs our checkout) and our website hosting provider.

We never sell your information to anyone. We will only disclose it to anyone else where the law requires us to.


International Transfers

We are based in the United Kingdom, so information you give us when you place an order is transferred to and held in the UK. Some of our service providers, such as Stripe, Microsoft and Google, may process information in other countries, including the United States. Where that happens, the transfer is protected by safeguards recognised under UK data protection law, such as the UK-US Data Bridge or the UK International Data Transfer Agreement.


How Long We Keep Your Information

We keep order records, including your name, contact details, delivery address and the items ordered, for six years after the end of the financial year in which the order was placed, because UK tax law requires us to keep records of sales for that long. They are then deleted. The copy of your order held on our checkout server, which shows your order's progress on the tracking page, is deleted automatically six months after the order was placed. Correspondence about enquiries that do not lead to an order is deleted once it is no longer needed.


Data Security

Card payments are handled entirely by Stripe, and your card details never reach our systems. Information you send through this website is encrypted in transit.

Customer information that we collect from an order placed through our website; by telephone; by email or through our eBay shop for the purpose of internal order processing is securely stored; as per our PCI and legal requirements. The information can only be accessed by select members of staff for the purposes of order fulfilment and despatch.


Your Rights

Under UK data protection law you have the right to:

- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information (we will do so unless the law requires us to keep it, for example our tax records);
- ask us to restrict, or object to, our use of your information;
- ask for your information in a format you can take elsewhere;
- withdraw your consent to analytics cookies at any time, using the cookie icon at the bottom of each page.

To make a request, please email sales_au@prestigeautotrim.com. There is no charge, and we will respond within one month.

If you are unhappy with how we have handled your information, please contact us first so that we can put it right. You also have the right to complain to the UK Information Commissioner's Office (ico.org.uk), which regulates how we handle personal information.


Marketing

Prestige Autotrim does not use customer order details for direct marketing campaigns and we do not sell or distribute customer order details to third parties for direct marketing campaigns.


Changes to This Policy

We may update this policy from time to time. The current version is always available on this page.