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About Us

This web site is owned and operated by Prestige Autotrim Products Ltd. If you have any suggestions or comments or if you need to contact us; please email us using the link on the store page or use the details below.

Our Contact details:
Prestige Autotrim Products Ltd, Oak Tree Place, Expressway Business Park, Birkenhead, CH42 1NS, England

Phone: +44 (0)151 643 9555
Fax: +44 (0)151 643 9634

Email: sales@prestigeautotrim.com

Company reg number: 02148053

Privacy Policy

What Information Do We Collect and Why?

Cookies are used on this website to enable the persistance of a shopping cart throughout the buying process. This is to make sure that when a customer adds an item to the cart and then goes back to look at more items; the cart still contains their already added items when they return to it. Cookies are also used for the purpose of anonymous data collection of user behaviour when navigating the website. An example being the use of Google Analytics to collect data relating to website performance for the purpose of reviewing that data internally.

Website Orders

When a customer completes the ordering process provided by our website; the customer's name, shipping address, billing address, phone number, ip address, company name (if applicable), device details, how they heard about us and the product details pertaining to the order are captured by RomanCart Ltd. RomanCart is a secure, online shopping cart system that is linked to our website and hosts details of the products we sell on the website. Their service facilitates the order fulfilment process and the order information that is collected from the customer is available for us to view in our dedicated, secure user area on the RomanCart platform.

RomanCart consider themselves custodians of our customer order information on behalf of us and as such; they do not pass the data to anyone else unless required to by law.

Once an order has been placed; we (Prestige Autotrim) use the order information to internally process, fulfil and despatch the order. Necessary customer details are shared with a third party delivery service (such as DHL) solely for the purposes of delivering the customer's order and to send tracking details to the customer by email. Any third party delivery services we use do not share this customer information with anyone else.

Prestige Autotrim and RomanCart Ltd do not come into contact with credit card details when an order is placed on the website. We use PCI compliant third party payment providers for this purpose (such as PayPal).

Customer order details are securely stored; as per our PCI compliance obligations for the period required by law.

Customers' will only be contacted by the telephone number or email address provided by them and only for reasons pertaining to their order.

Telephone Orders

When a customer places an order with us by telephone; the customer's name, shipping address, billing address, phone number, company name (if applicable), credit card details, how they heard about us and the product details pertaining to the order are collected. This data is collected to allow us to internally process, fulfil and despatch the order. Necessary customer details are shared with a third party delivery service (such as DHL) solely for the purposes of delivering the customer's order and to send tracking details to the customer by email. Any third party delivery services we use do not share this customer information with anyone else.

Credit card details are used to manually charge a customer for their order. We use PCI compliant third party payment providers for manual charging (such as PayPal).

Customer order details are securely stored; as per our PCI compliance obligations for the period required by law.

Customers' will only be contacted by the telephone number or email address provided by them and only for reasons pertaining to their order.

Email Orders

When a customer places an order by email; the customer's name, shipping address, billing address, phone number, company name (if applicable) and the product details pertaining to the order are collected. This data is collected to allow us to internally process, fulfil and despatch the order. Necessary customer details are shared with a third party delivery service (such as DHL) solely for the purposes of delivering the customer's order and to send tracking details to the customer by email. Any third party delivery services we use do not share this customer information with anyone else.

Credit card details will never be requested by email and we recommend that customers' never send us credit card details by email. Credit card details will only be taken over the phone for the manual charging of the order and we use PCI compliant third party payment providers for manual charging (such as PayPal).

Customer order details are securely stored; as per our PCI compliance obligations for the period required by law.

Customers' will only be contacted by the telephone number or email address provided by them and only for reasons pertaining to their order.

eBay Orders

The link to our privacy policy pertaining to orders placed through our eBay shop can be found in our eBay listings.


Data Security

Customer order information collected through our website by RomanCart shopping cart software is held on secure systems in physically secure environments; with multiple levels of security required to access any of their equipment at all locations. They use standard industry practices on information security management at both hardware and software levels to secure the data they hold. Access to data on their servers is limited to select RomanCart staff members that are bound by confidentiality agreements.

Customer information that we collect from an order placed through our website; by telephone; by email or through our eBay shop for the purpose of internal order processing is securely stored on a dedicated server and in a secure physical location; as per our PCI and legal requirements. The information can only be accessed by select members of staff for the purposes of order fulfilment and despatch.

Control Over and Access to Personal Data

Personal data collected by RomanCart as part of the website order process can be deleted from their systems by requesting us to do so. However your order data held by us is securely held on a dedicated server and in a secure physical location for the time period stated by current law.

Marketing

Prestige Autotrim and RomanCart Ltd do not use customer order details for direct marketing campaigns and we do not sell or distribute customer order details to third parties for direct marketing campaigns.